Fawran Privacy Policy

Data Controller

Fawran acts as the data controller for the personal data collected through the website and associated pages under its domain.

Data Controller Information
Fawran
Email: contact@fawranai.com
Website: fawranai.com

Scope of Application and Information to Data Subjects

The processing of personal data is carried out in accordance with Regulation (EU) 2016/679 (GDPR), and where applicable, Organic Law 3/2018 on Personal Data Protection and Digital Rights Guarantee (LOPDGDD).

This Privacy and Data Protection Policy governs personal data processing for users who submit information through forms, communication channels, and cookies or similar technologies on this website.

By using this website and submitting forms, the user accepts this Privacy Policy and related legal terms.

Personal Data Collected

• Name and surname.
• Email address.
• Phone number.
• Postal address where relevant.
• IP address and connection metadata.
• Other personal data submitted through forms or support channels.

Purpose, Legal Basis, and Retention Period

Attending inquiries, requests, complaints, and claims

Purpose: provide assistance through contact forms and related communication channels.
Legal basis: user consent under GDPR Article 6.
Retention: data is retained for the time needed to resolve the request and may be blocked for up to 5 years for legal liabilities, unless a different legal period applies.

Sending commercial communications

Purpose: send commercial or promotional communications, event notices, and relevant service updates.
Legal basis: explicit consent.
Retention: until consent is revoked or deletion is requested, with data potentially blocked up to 5 years for legal liabilities.

To unsubscribe from commercial communications, users can use the unsubscribe link or contact contact@fawranai.com.

Cookies and IP address

Purpose: provide proper navigation, improve the service, and ensure a better user experience.
Legal basis: consent for non-essential cookies; necessary cookies may be used for core functionality.
Retention: cookies are stored according to their configured duration and legal limits; IP addresses may be retained for limited periods needed for security and operations.

Common Terms for Processing

When users provide data, they consent to collection, use, storage, and processing according to this Privacy Policy. Users declare that provided data is accurate and must keep it updated.

Data may be hosted on cloud providers including AWS infrastructure.

Data Updating and Accuracy

Users are responsible for ensuring their data remains accurate and current, and for notifying Fawran of any updates.

Third Party Data

If users submit third-party data, they confirm lawful collection, prior notice, and required consent from the affected parties.

Processing of Minors' Data

Users submitting data declare they are over 14 years old. If data from minors under 14 is detected, it will be removed.

Third Parties and Other Platforms

Fawran is responsible for data received directly through channels under its control. Third-party platforms used to provide services have their own privacy policies.

Data Sharing and Transfer

Data may be shared with service providers and authorities when legally required, and with processors needed to provide services. Fawran does not sell personal data.

Where international transfers occur, Fawran uses safeguards required under GDPR.

Rights of Data Subjects

• Right of access.
• Right to rectification.
• Right to erasure (with legal exceptions).
• Right to restriction of processing.
• Right to withdraw consent.
• Right to object to processing.
• Right to data portability.
• Right not to be subject solely to automated decisions where applicable.

Contact Channels

Users may exercise privacy rights and submit inquiries by contacting contact@fawranai.com.

Where applicable, users may also file complaints with their competent supervisory authority.

Confidentiality and Security in Data Processing

Fawran applies commercially reasonable technical and organizational measures to protect confidentiality and security of personal data. While strong safeguards are in place, no transmission or storage method can be guaranteed as absolutely secure.

Changes to this Privacy Policy

Fawran may update this Privacy Policy to reflect legal, operational, or product changes. Material updates will be posted on this page.